FAQs

Here are some common questions about the Magic Mirror Photo Booth

The Photo Booth

Do you need wheelchair access to the venue?

Yes! The Magic Mirror Booth is a heavy and sensitive piece of equipment which is manoeuvred on wheels. We require wheelchair access (ramps or elevators where there are stairs) and parking close to the venue.

How will the Magic Mirror Booth get to our event?

We take care of this. In the Randburg area, our travel and set up fee is a standard R300. If the event is outside this area, we will calculate the travel and set up cost according to the SARS travel rate of R3,61/km. The Magic Mirror Booth will be transported by an operator and the same operator will set the photo booth up in your venue.  

How much space does the Magic Mirror Booth need?

This depends on the backdrop option you select. With standard backdrops or green screens, the booth would need a 3mx3m area, with a minimum roof height of 2,5m. If you opt for flower walls or other custom backdrops, we might need a slightly bigger area and higher roof, but we will discuss additional requirements with you. Please talk to us if you have any concerns regarding space constraints for the photo booth.

Do I need to provide electricity for the Magic Mirror Booth?

Yes, we are dependent on you for electricity. We are not able to provide generators or inverters to supply our own power. We require a standard plug point within 20m of the photo booth set up.

Can we set it up outside?

Unfortunately not. The Magic Mirror Booth cannot be set up outdoors or in an open-air venue. We require a covered (rain/weather/water-proof) space with a solid floor. Grass, gravel, dirt or other unstable surfaces will not be suitable for the photo booth.

How many photos can my guests take?

Your guests can take as many photos as our commercial high speed printer can print for the duration of your booking. The only limit on the number of prints is time. We will print at full speed for every minute of your photo booth booking!

The number of copies we print of each photo depends on the photo size you select. For each picture taken in the photo booth, we’ll print up to 4 copies. That means 4 copies for photo strips and 2 copies for A6 prints or Polaroids.

We do offer a duplicate print option at an additional cost, which ensures every person in a photo gets the same print.

Are props provided?

Yes! High-quality props come standard with the photo booth hire. Chat to us if you need theme specific props.

Booking

How does booking & payment work?

First request a quote and we will get back to you as soon as possible with a formal quote for the photo booth hire.

If you approve the quote and confirm your photo booth booking, a 50% deposit will be required. This is to secure your booking date. We’ll add your booking to our calendar and start working on additional event details such as the print design.

What about branding or personalisation?

Whether it’s for a private or corporate event, we can tailor your experience as much as you need. Talk to us about what you want to achieve, and we will suggest options. We can do almost anything –  from branding the Magic Mirror photo booth device itself, to creating a customised frame to suit your theme.

What about the print design?

We create a custom print design for each event. This can be whatever you like! Ideally, you would send us the invitation to the event or other design elements you’ll be using. This will help us design something that’s in line with your theme. We will send you a design for the photo template one week prior to your event. You are welcome to request revisions on this if something is not exactly the way you like it.

What if I need to postpone or cancel?

In the case of a postponement, we will check if your required date is available. If it is, we will simply change your photo booth booking to the new date.

Please note that if we do not have availability or you cancel your photo booth booking, your deposit is non-refundable. Please see our terms and conditions for further details.

Event Specifics

When will you arrive and how long will you stay?

It takes us around 30 to 60 minutes to set up the booth, depending on how easily accessible the venue is. Your operator will arrive prior to your booking start time to ensure the Magic Mirror Booth is completely set up and ready to work at the time agreed to in our pre-event communication.

The setup time is included in the travel and setup fee and doesn’t reduce the booked operational time. For example, if you booked for 3 hours, from 19:00 to 22:00, we will arrive between 18:00 and 18:30 and be set up by 19:00, at which point your 3 hour hire commences. If there are any delays due to technical difficulties or other unforeseen circumstance on our part, it will not reduce your hire time. Your time only starts once the booth is 100% ready to go.

What happens if we’re behind schedule?

We understand that events don’t always run according to plan. Unfortunately, if there are delays to any proceedings, we won’t be able to operate longer than the agreed booking time. Proceedings taking longer than expected, power outages, staggered arrivals, etc., will regrettably still be part of your hire time.

In other words, let’s say you have booked Magic Mirror Booth from 14:00 to 18:00. Due to delays, your guests may only able to make use of the service from 16:00. The photo booth service will still end at 18:00, not 20:00.

Can I extend the hire time once you’re at my event?

If you’re enjoying the Magic Mirror Booth too much to let us go, let us know! Check with your operator whether the photo booth is available for longer and what the cost would be. You can then accept or decline the offer directly with the operator.

If you extend Magic Mirror Booth’s hire time on site, immediate payment would be required, and we will send you an updated invoice within 2 working days.

HOME     GET A QUOTE     HOW IT WORKS     PRICING     GALLERY     FAQS    ABOUT     Ts & Cs

© 2020 Magic Mirror Booth